Call Park

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iTelco Cloud based Call parking allows a person to put a call on hold at one phone and then retrieve the call from another phone.

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You can use the feature to transfer a call from a noisy to private location, or from reception to a warehouse.

 

Features

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• Park up to 100 calls simultaneously

• Pick up calls from any phones in your calling group

• Configurable parking timeouts

• Included on all iTelco Cloud PBX lines

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Setting up Call Parking

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• Log into iTelco web portal and select the Call Parking feature under the Advanced Menu

• Tick 'Enable call parking' and configure the parking settings as required

• Call parking and retrieval can only be used by phones that are on the same account AND in the same group. You can configure groups in the Lines Manager page

• If you enable call parking on an extension then call parking will become automatically available to all other phones in that group without having to enable the feature on every line.

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Parking a Call

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To park a call transfer the call to star code: *07

  (To park a call to a specific parking extension you can also dial *07xx. e.g. *0705 will park the call on slot 705)

 

• The user will next hear a parking extension read back to them (e.g. 700)

• The caller will be put on hold and hear music on hold until the call is retrieved

• If the parking times out because nobody has retrieved the call then the parked call will be returned to the person who originally parked the call - or it can also be forwarded to another number if preferred

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Retrieve a Parked Call

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To retrieve a parked call from an extension dial: *1xxx - where xxx is the extension you wish to retrieve (For example to retrieve a call from extensions 705 you would dial *1705. You may also dial *17 and enter the extension after the prompt)

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