iCloud PBX Pro

No more expensive equipment 

Packed with all the features you'd expect + more!

 
iCloud PBX Features
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Create your own IVR prompts for callers 

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Send and receive faxes fromyour inbox

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Call Forwarding

Forward when you are on the phone or if you are unavailable

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Provision and manage individual DDI's with ease

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Up to 10 agents and call queuing

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EXT dialling & BLF

Easily check if people are on call before you transfer calls to them

Call Center Headset

Voicemail to email or SMS alerts

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Choose whether to answer other calls whilst on the phone

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Business Hours

Update time schedules such as your hours of work and holidays

 
Full list of Features

INBOUND CALLS

  • Simultaneous Ring / One number: Receive call to up to five phones all ring simultaneously, or by a variety of business rules.

  • Call Forwarding or trunking: Setup calls to forward when you are on the phone or if you do not answer.

  • Do Not Disturb: Automatically forward calls to voicemail or play busy tone if you do not wish to be disturbed

  • Call Queuing: Choose whether to answer another call if you are already on the phone.

  • Call Rejection Options: Choose whether to accept calls from Anonymous callers and specify your own list of blacklisted numbers.

  • Call Screening Options: Choose whether to screen all or just anonymous incoming calls.

  • Voicemail Service: Set your Voicemail PIN number and select whether to disable the service.

  • Voicemail to email: Manage your voicemails in through your inbox, by automatically send your voicemails to your inbox

  • Auto Attendant: Create your own auto attendant prompts for callers.

  • Directed or Group Call Pickup: Pickup an incoming call to another phone on your account.

  • Call Centre Agents and Queuing: Up to 10 agents or front office personnel with the ability to queue calls applying a variety of common Call Center rules

  • Hunt Groups: Select up to 10 numbers to hunt through for incoming calls and specify different timeouts for each hunt attempt.

  • Call Forward Unreachable or Network Call Forward: Allows users to set a call forward number for when their device is unreachable or unregistered – for example in the event of a power or DSL outage. This is in addition to our Call forward always, busy and no answer services.

  • Fax to Email: Allows users to send and receive faxes from their inbox. Users can send faxes by sending PDF formats to other fax users and receive faxes in PDF format to their emails.  

OUTBOUND VOIP CALLS 

  • Authorisation PIN Code: Setup an authorisation Pin Code to protect any calls made on your account.

  • Speed Dial: Program 8 speed dial numbers so you can quickly make calls by entering a single digit.

  • Call Privacy and Caller ID: Choose whether to make anonymous calls by blocking or replacing your own Caller ID.

  • Last Number Redial: Dial *66 to redial the last number you called. Select your confirmation options here.

  • Call Return: Dial *69 to dial the last number that called you. Select your confirmation options here.

ADVANCED FEATURES

  • Call Recording: Setup your call recording options for all your inbound and outbound calls are automatically recorded or not

  • Call Parking: Park incoming calls to a 'parking lot' number and then retrieve those calls from another extension without the same account and group

  • Conferencing: Use your Cloud PBX number and create a room to talk with others at the same time

  • Remote Call Back: Call your Cloud PBX number from any phone. When you hear ringing, hang up and you will be called back – so you can make a call from Cloud PBX!

  • Remote Dial Tone: Make calls from your Cloud PBX account from another phone by remotely dialing in to initiate the call

  • Call Transfers: During a call you can transfer the other person to a new number by dialing #0 for an attended transfer or ## for a blind transfer

  • BLF Function: When transferring calls internally, quickly see which users are buys on the phone or available before transferring

  • Caller Tunes & Hold Music: Upload your own MP3’s to replace ringing when people call you and setup your own music on hold

PREFERENCES

  • Auto Top up & Notifications: Automatically top up your account and change account balance and call duration notification thresholds when making calls

  • Personal Information: Change your personal details including the name and caller ID displayed when making calls.

  • Extension Dialing: Setup a short extension number for each line on your account to dial your numbers more quickly

  • Time and Login Options: Set your preferred language, timezone and date options.

  • Time Schedules: Change the default settings for time schedules such as your hours of work and available hours

  • Voice Quality & Networking: Choose your voice and video call quality preferences and network preferences

  • SIP Peering: If you have an IP PBX directly connected to the Internet you configure your account as a SIP peer (Advanced users)

  • TCP SIP: Users can now choose between UDP or TCP SIP. TCP SIP offers reliable communication of SIP traffic and support for longer NAT (Network Address Translation) timeouts and will also enable support of ‘TCP only’ platforms such as Microsoft Lync/OCS to connect to Cloud PBX and take advantage of our great VoIP packages.

  • TLS Support: provides a secure encrypted transmission of SIP for deployments that require increased security. You should connect to tls.itelco.nz as your proxy/host using TCP port 5061.

  • Secure RTP/SRTP: Our Cloud PBX  supports Secure RTP connections from devices that support the protocol. SRTP allows for secure transmission of the media/audio stream for deployments that require increased security.

  • G.722 Wideband 16KHZ: which provides high quality superior audio on calls. G.722 is supported by a number of devices.

  • Network Redundancy: Using our own Internet address space enables us to multi-home all services allowing automatic failover from one hosting provider to another in the event of an upstream outage or network issue. We’ve also increased automation for failover in the unlikely event of system issues or hardware failures, allowing us to switch to backup/standby systems in seconds.