Every iTelco number comes with it's own voice mailbox which you can access from your iTelco phone, from any other phone, via email or via the iTelco Live portal.

Accessing your voicemail box

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• From a iTelco Phone - Simply dial *55 from you iTelco phone to access your personal mailbox

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• Voicemail Star Access - Dial your own iTelco number from any phone and wait for it to go to voicemail. 

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• When you start to hear the voicemail greeting press '*' and you will be prompted for your voicemail PIN code (must already be setup) - you will then be able to access your mailbox messages as normal.  You can also setup calling numbers as trusted callers to avoid having to enter a PIN number

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• Via iTelco web potal - You can check your new voicemails by simply logging into iTelco portal (https://portal.itelco.nz/customer) and clicking on the messages tab. (You cannot setup prompts etc. using the web interface however)

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• Via email - You can login to iTelco web portal and under voicemail settings setup an email address to forward all voicemail messages onto.

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Setting up your Voicemail greetings

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• From a iTelco Phone - Simply Dial *55 from your iTelco Phone (or 028890000) and then after listening to any new messages you may have, press '0′ to access your greetings settings

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• After listening to any new messages you may have, press '0′ to access your greetings settings.

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Once you press '0′ to access your voicemail greetings settings then you can select:

'1′ - To setup your unavailable message

'2′ - To setup your busy message

'3′ - To setup your name

'4′ - To setup a temporary greeting (i.e. on vacation for a while)

'5′ - To change your PIN number (instead of using the iTelco portal site)

Press '#' after recording and follow the prompts to listen to the recording and save it if you wish.

There are lots of things you can do in your voicemail box such as navigate messages, change folders, move messages between folders, forward messages, play back message details, return a call, place a new outgoing call and more... Here are the main menu options available to you when you connect to your mailbox:

Menu when not listening to messages
 

'1′ - Listen to messages in currently selected folder. (new or old messages selected when you first connect)

'2′ - Change your current message folder. ('0′ for new messages, '1′ for old messages, '2′ for work messages, '3′ for family messages, '4′ for friends messages, '#' to cancel)

'3′ - advanced options ('4′ to place an outgoing call)

'0′ - Mailbox options (record greetings and set PIN number)

'*' - Help

'#' - Exit
 

When listening to messages
 

'3′ - advanced options ('1′ - send a reply if a iTelco user, '2′ - call the person who left the message, '3′ - listen to the message details, '4′ - to place outgoing call)

'4′ - Go back to the previous message

'5′ - Repeat the current message

'6′ - Play the next message

'7′ - Delete the current message

'8′ - Forward the message to another iTelco mailbox

'9′ - Save the message to a folder ('0′ for new messages, '1′ for old messages, '2′ for work messages, '3′ for family messages, '4′ for friends messages)

If you have any further queries about the iTelco Voicemail service then please email us at support@itelco.nz
 

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