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PBX Feature codes

The following star codes can be dialed from your iTelco phone to setup various

Wherever you see 'xxx' below, this refers to a number you enter.

*55 Access Voicemail Portal

*99 Voice Portal Menus

*72xxx     Call Forward Always Activation

*73           Call Forward Always Deactivation

*92xxx     Call Forward No Answer Activation

*93           Call Forward No Answer Deactivation

*90xxx     Call Forward on Busy Activation

*91            Call Forward on Busy Deactivation

*561xxx    Enable and Set 'Locate Me' Number 1

*571          Deactivate 'Locate Me' Number 1

*562xxx    Enable and Set 'Locate Me' Number 2

*572          Deactivate 'Locate Me' Number 2

*563xxx    Enable and Set 'Locate Me' Number 3

*573          Deactivate 'Locate Me' Number 3

Call Queuing options

*70xxx    Add agent to specified queue

*71xxx     Remove agent from specified queue

*71           Remove agent from queue

Do not disturb and Privacy options

*78          Do Not Disturb Activation

*79          Do Not Disturb Deactivation

*30          Caller ID Blocking Activation

*31           Caller ID Blocking Deactivation

*77          Anonymous Call Rejection Activation

*87          Anonymous Call Rejection Deactivation

*60xxx    Selective Call Rejection (Blacklist) Addition

*80xxx    Selective Call Rejection (Blacklist) Removal

*65xxx    Make a call with Caller ID visible

*67xxx    Make a call with Caller ID blocked

*32          Anonymous caller screening Activation

*33          All callers screening Activation

*34          Call screening Deactivation

Remote callback/dial-tone options

*94xxx    Remote Dialtone Service Number Addition

*95xxx    Remote Dialtone Service Number Removal

*96xxx    Remote Call-back Service Number Addition

*97xxx    Remote Call-back Service Number Removal

*98xxx    Remote Access Authorisation Pin Setup

*98          Removal of Remote Access Authorisation Pin (Trusted ANI only)

Auto Attendant options

*22          Record your auto attendant message/menu for callers

*23          Playback your auto attendant message/menu

*24          Activate the auto attendant service on your line

*25          Deactivate the auto attendant service on your line

Conferencing options

*40         Activate conferencing for my number (turn into conference room)

*41          Deactivate conferencing for my number

*42         Access your own conference room

Group Pickup options

*88         Group Pickup

*89         Directed Group Pickup

*89x       Directed Group Pickup (with specified pickup number)

Other options

*61         Call Waiting Activation

*81         Call Waiting Deactivation

*69        Call Return (Call back your last caller)

*66        Last Number Redial

*51         Who last called me?

*37xxx   Set Authorisation Pin Code

*37         Remove Authorisation Pin Code (no digits after *37)

*74x       Program Speed Dial 8 (x can be 2-9)

*52         Activate iTelco voicemail system

*53         Deactivate iTelco voicemail system

*54n       Set Call Diversion Timer where 'n' is number of seconds

Feature codes during a call

##   Perform a 'blind' transfer to another number (if not disabled)

#0   Perform an 'attended' transfer to another number (if not disabled)

*1    Start/Stop a manual recording of a call (if not disabled)

*0   Disconnect from a call

NOTE: Not all iTelco features can be setup using star codes.

Q.   I can't be bothered remembering star codes - is there an easier way?

A.   Yes - you can use the IVR menu for features. Simply dial *99 and listen to the prompts. Or you can                 log into iTelco live and change your settings online.

Q.   How do I check my voicemail?

A.   There are two ways to access your voicemail

1. By telephone

Dial *55 to access Voicemail Portal from your iTelco phone. If you're away from your phone you can use Remote Access to enter the Voicemail Portal.

2. Online

Log into iTelco portal and select Messages from the menu. You can also have voicemails forwarded to an email address of your choice - configure this in the Voicemail Service option in your iTelco Settings screen. Messages will be sent as .wav attachments to the email and will normally play in Windows Media Player or similar software.

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